1. Instruction: Choose the best answer.
1. Good morning. May I …………………myself? I’m Tony Schmitt.
a. information
b. introduce
c. pleased
d. graduate
2. You do not want something that John offered, but you are grateful that he asked. You would say “…………………………….”
a. Thanks all the same.
b. Cheers.
c. That’s very good of you.
d. I acknowledge your help.
3. What’s your position at Bangkok Bank?
a. I’m a manager.
b. At Nakornchaisri Road.
c. I get good salary.
d. Oh! More than ten years
4. You are receptionist and a visitor is coming. What should you say?
a. Welcome to Lotus Company.
b. I’m twenty three years old.
c. You are so beautiful.
d. I graduated from C.M.R.U
5. At the company
A: Could you tell me something about your product?
B:…………………………………….
a. I’m very busy.
b. Yes, of course.
c. No, I must go now.
d. That’s all right.
On the phone (item 6-7)
Receptionist: Hello. International Airlines. Reservation. Can I help you?
Fletcher: Hello. I’m calling to…(6)… my flight to London on Monday.
Receptionist: Your name, please.
Fletcher: Mary Fletcher.
Receptionist: …(7)…Yes, Miss. Fletcher, your economy –class seat has been reconfirmed.
6. a. confirm b. reconfirm
c. reserve d. booked
7. a. Let me check b. One moment, please
c. Not so long d. stay here
A man is calling to make an appointment with a doctor. He speaks to his receptionist. (item 8)
Receptionist: Good morning. Dr. David’s office.
Man: Hello. I’d like to make an appointment to see Dr. David.
Receptionist: What’s your name, please?
Man: My name is Johnson White.
Receptionist: …………(8)………………………..
Man: No, I’m not but I would like to become his patient.
8. a. Are you a patient of Dr. David?
b. Are you free to see the doctor?
c. Are you in a hurry to see the doctor?
d. Are you familiar with Dr. David?
9. Malaysia, Laos, and Cambodia are Thailand’s neighboring countries.
They share its……………..in the south, the north and the east.
a. power b. language
c. border d. culture
10. The southern…………………of Thailand is beautiful. People like to go swimming there.
a. season b. frighten
c. mountain d. seacoast
11. It is the time of………………. Everybody sings, dances, and smiles.
a. sorrow b. frighten
c. happiness d. fear
12. Advanced technology has provided the most innovation means of marketing through the Internet, E- commerce. “E- commerce” means……………………
a. the internet b. the computer
c. technology d. trading by electronic channel.
13. Although the company had a big deficit last year. “Deficit” means……………
a. investment
b. market share
c. loss of money
d. interest
14. He is queer, for instance, he goes jogging at midnight, not in the morning or in the evening. “Queer” means……………….
a. healthy
b. strange
c. funny
d. powerful
15. He constantly invites her to go out for dinner with him; however, she rarely accepts his invitation. “Constantly” means……………………..
a. sometime
b. never
c. always
d. rarely
16. They will……………….. Bangkok Insurance PCL on April 15, 2009.
a. register b. liberalize
c. establish d. operate
17. Who is the leader of company?
a. secretary b. supervisor
c. executive d. operator
18. What does the word “register” mean?
a. record b. rule
c. repeat d. reinforce
19. If you want to change your name, it mean you want to……………. it.
a. repeat b. rename
c. reduce d. reaction
20. If you want to have your own business, you must have the ….. to establish it.
a. liberalize b. capital
c. message d. development
2. Instruction: Choose the best answer.
21. A: Lucky Place. …………………………….
B: Could I talk to Bush, please?
a. Can I help you?
b. Tell me your name.
c. Who’s speaking?
d. Who are you?
22. You answer the phone. Someone wants to speak to Mr. Bob. You want to have his name so that you can tell Mr. Bob. You ask “…………………………….”
a. Whom do you wish to speak to?
b. What shall I say is calling?
c. Please, speaker loudly so that I’ll write your name correctly.
d. Who would you like to talk to?
Jim: Hello. May I speak to Susan, please?
Jenny: Sorry. She is sleeping and she’s got a high fever.
Jim: Oh, I hope she will be better soon.
Jenny :………(23)………………..
Jim: I’ll phone him again this evening. Thank you.
Jenny: Good bye.
23. a. Don’t worry about her.
b. Would you like to leave a massage?
c. What can I do for you?
d. He’ll be alright.
24. You answer the telephone at your company and someone asks “is this the police station?” You would say “…………………………………”
a. No, I’m afraid you have the wrong number.
b. Yes, that’s all right.
c. Yes, wait a minutes, please. I shall go for him.
d. I’m terribly sorry. You shouldn’t have said that.
25. Someone calls your office and asks to speak to your boss. You would say “…………………”
a. Would you please call me again?
b. What do you want?
c. Could I have your name, please?
d. How are you?
On the phone (item 26-29)
Operator: Lucky Hotel, Chiang Mai. Good morning.
Tourist: Hello. I’d like some……..(26)……about the accommodation, please.
Operator: One moment, please. I’ ll…….(27)…….to the information desk.
Tourist: OK. Do you have any……(28)……..for the month of the22- 24 April?
Operator: Yes, we still have room for that period.
Tourist: Thank you. That’s all I need know. I’ll …….(29).........you again. Good bye.
Operator: Good bye.
26. a. residence b. reservation
c. information d. contact
27. a. connect b. reservation
c. information d. facilities
28. a. books b. rooms
c. contact d. fatalities
29. a. contact b. information
c. offer d. distance
On the phone (item 30-32)
Secretary: Dr. Bobby’s office.
John: This is George John speaking. I’d like to make an appointment with Dr. Bobby this week.
Secretary: Is this something wrong or a check up?
John: Just my regular six month check up.
Secretary: Let’s make it next week. Dr. Bobby is very busy all week. How about next Friday at 10 o’clock.
John: That would be fine.
Secretary: May I have your name again, please?
John: George John.
Secretary: All right, Mr. John. Hope to will see you on November 5 at 10 o’clock. Thank you for calling.
John: Thank you. Good bye.
30. Who was the caller?
a. Operator b. David
c. Bobby d. George
31. Whom did George talk to?
a. operator b. Bobby
c. Mr. Smith d. Jane
32. Why did Mr. John call Dr. Bobby?
a. He would like to check up.
b. He would like to make an appointment.
c. He would like to invite Dr. Bobby join his party.
d. He would like to take a massage for him.
33. Good afternoon, Tony Brown……………………….
a. writing b. reading
c. speaking d. listening
34. Could I………….. to Mr. Peter, please?
a. write b. read
c. speak d. listen
35. Could you hold on a……………I’ll get a pen.
a. just b. moment
c. again d. through
36. Would you like to take me a…………………………..?
a. message b. calling
c. bills d. notice
37. What is the full name of PDA?
a. personal date assistant
b. personal digital assistant
c. personal direction assistant
d. personal disadvantages assistant
38. What is the full name of SMS?
a. short massage save
b. short massage service
c. short message selling
d. short message showing
39. Nowadays, we have many ways of……….such as telephone, e- mail
and letters.
a. population
b. commercial
c. communication
d. invention
40. What is the meaning of revolution?
a. great change
b. big change
c. immediate change
d. new change
3. Instruction: Choose the best answer.
41. If you want to know about someone’s occupation, what would you say?
a. What do you do?
b. How do you do?
c. How’s your living now?
d. What do you for living?
42. A: What does your company produce?
B:…………………………………
a. We produce them twice a week.
b. Yes, we do.
c. We would like to produce all kinds of auto parts.
d. We produce all kinds of auto parts.
43. A: Would you care for a cup of coffee?
B:………………………………………….
a. Not at all.
b. No, I don’t care.
c. Oh, good.
d. Yes, no sugar please.
44. If you are a secretary, what would you say to start talking about the business?
a. I’m happy to be here.
b. Excuse me. I would like to talk with you.
c. I’m glad that I can talk to you today.
d. I’d like to talk with you about our business.
45. A: What type of work do you do for BB&B?
B:……………………………………..
a. I work for BB&B.
b. I’m in the auto parts business.
c. I’m a consultant for BB&B.
d. I do something about type of work.
46. I’d like to share some thoughts on……………………..?
a. our business
b. our tanks
c. our think
d. our metal
47. I’m an…………….for BB&B and I get the salary about 9,600 baht a month.
a. employer
b. employee
c. excusive
d. exporter
48. A: What do you do?
B:……………………………
a. I work for BB&B Company.
b. I’m a consultant for BB&B Company.
c. I sell company’s product.
d. I sell in Chiang Mai.
49. A:……………………………
B: No, I’m not.
a. Would you like to drink some thing?
b. Will you be a salesman?
c. Do you work in this company?
d. Are you a salesman?
50. If you own a business in your town and you want to present your own business, which information shouldn’t you present?
a. price
b. category
c. product
d. boss
51. How will the secretary say to her boss if she wants to talk about business?
a. How do you do?
b. What is your business?
c. Our business is good.
d. Excuse me boss, let me talk about our business.
52. ………………is a metal used in manufacturing jewelry.
a. Pewter
b. Metal
c. Main
d. Share
53. A: Would you care for a cup of coffee?
B:…………………….I don’t drink coffee.
A: Not at all.
a. Thank you very much.
b. I don’t mind.
c. I’m sorry.
d. I don’t care.
54. What is the meaning of the word “main”?
a. the most important part
b. the most popular part
c. the most interesting part
d. the most beautiful part
55. A: What does your boss like?
B:………………………………
a. He likes drunk coffee.
b. He likes to drink coffee.
c. He likes drink coffee.
d. He likes drank coffee.
56. What is the synonym to the word “share”?
a. divide
b. sharp
c. disagree
d. quake
57. What is noun of export?
a. exporter
b. exporting
c. expose
d. exposing
58. What is the synonym to the word “costume”?
a. erode
b. clothing
c. settee
d. forge
59. What is the synonym to the word “manufacture”?
a. construct
b. model
c. collection
d. performance
60. What is the antonym to the word “main”?
a. Chief
b. Principal
c. Secondary
d. Foremost
4. Instruction: Choose the best answer.
61. What is the advertisement?
a. It is something that presents product.
b. It is something that presents jobs.
c. It is something that presents your personality.
d. It is something that presents your ID card.
62. You can see the advertisements everywhere. But you can’t see the advertisement in a……………
a. a newspaper
b. TV program
c. text book
d. magazine
63. A: How was your shopping?
B:………………………………….
a. Oh, that’s good.
b. I go shopping by car.
c. That’s too bad.
d. That’s right.
64. A: How much is the ticket?
B:………………………………
a. Two tickets.
b. Two hundred.
c. Four hours.
d. Six kilograms.
65. A:…………………………………
B: I went to Lotus Super Center.
a. When did you go to Lotus?
b. Did you go to Lotus Super Center?
c. Where did you go yesterday?
d. Why did you go to Lotus Super Center?
